Return & Refund Policy

Last Updated: August 11, 2026

At ZENVIORA, customer satisfaction is important to us. We offer a 30-day return policy, which means you have 30 days after receiving your order to request a return.

Eligibility for Returns

To be eligible for a return:

• The item must be unused and in the same condition in which you received it.

• The product must be in its original packaging.

• The product must include any original tags or accessories, where applicable.

• You must provide your receipt, order number, or other proof of purchase.

Because our products include fragrances and personal-care items, opened or used perfume products cannot be returned for hygiene and safety reasons.

How to Start a Return

To request a return, please contact us at:

Email: hazoorikausarali@gmail.com

Please include your order number and explain the reason for your return.

Returns must be approved by ZENVIORA before the item is shipped back.

Return Address:
1500 N Grant ST STE 58392,colorado,denver.united states

Items returned without first contacting us and receiving return instructions may not be accepted.

Damaged, Defective, or Incorrect Items

Please inspect your order as soon as you receive it.

If your item arrives:

• Damaged

• Defective

• Broken

• Incorrect

please contact us as soon as possible and provide photographs or videos showing the issue.

We will review the situation and, where appropriate, offer a replacement, refund, or other suitable resolution.

Non-Returnable Items

The following items are generally not eligible for return:

• Opened or used perfumes

• Products that have been damaged after delivery through customer misuse

• Gift cards

• Clearance or final-sale items, where clearly stated at the time of purchase

• Products that are returned without their original packaging where the packaging is required for resale

If you are unsure whether your order qualifies for a return, please contact us before sending the product back.

Sale Items & Promotions

Products purchased during promotional offers, including 50% OFF promotions, may be subject to additional return restrictions.

If an item is marked Final Sale or specifically identified as non-returnable at the time of purchase, it will not be eligible for a return unless it arrives damaged, defective, or incorrect.

Any applicable return rights required by law will remain unaffected.

Exchanges

We currently do not guarantee direct exchanges.

If you would like a different product or fragrance, the fastest option may be to return the eligible unopened item and place a new order after your return has been approved.

European Union 14-Day Right of Withdrawal

For eligible orders shipped to customers in the European Union, applicable consumer laws may provide a 14-day right to cancel an order without giving a reason, subject to applicable legal exceptions.

Certain fragrance or personal-care products may be subject to hygiene-related exceptions once opened or unsealed.

Nothing in this policy is intended to limit any mandatory consumer rights applicable to your order.

Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved or declined.

If approved, the refund will be issued to your original payment method.

Please allow up to 10 business days for us to process an approved refund. Your bank or payment provider may require additional time to post the refund to your account.

If you have not received your refund after the applicable processing period, please contact us at:

hazoorikausarali@gmail.com

Return Shipping

Unless the item arrived damaged, defective, or incorrect, return shipping costs may be the responsibility of the customer.

If we determine that an item was damaged, defective, or incorrectly sent, we will provide appropriate instructions regarding return shipping.

Contact Us

For any questions regarding returns or refunds, please contact:

ZENVIORA
Email: hazoorikausarali@gmail.com